CUSTOMER PRIVACY POLICY

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SCOPE AND PURPOSE

This policy is applicable to the Processing of customers' Personal data at Volvo Car Group (referred to below as "Volvo Cars" or "we"). The purpose of this policy is to provide our current, former and potential customers (jointly referred to as "customers" or "you") with a general understanding of:

  • The circumstances under which we collect and process your Personal data
  • The types of Personal data we collect
  • The reasons for collecting your Personal data
  • How we handle your Personal data
  • Distribution of responsibility for the Processing of Personal data between various legal entities at Volvo Cars, and
  • Contact details for requests for rectification of Personal data or subject access requests.

PRINCIPLES OF DATA PROCESSING

The Processing of your Personal data forms an important part of our provision of products and services to you. We appreciate the trust you place in us when providing us with your Personal data, and consider your privacy an essential part of the services we offer. In order to safeguard your Personal data while increasing the customer value and offering enhanced and safer driving experiences, we adhere to the following five general principles.

FREEDOM OF CHOICE

Your Personal data belongs to you. We strive not to make any assumptions regarding your privacy preferences and aim to design our services so that you can choose whether or not to share your Personal data with us.

BALANCE OF INTERESTS

Where the Processing of your Personal data is necessary for the pursuit of a legitimate interest, and where this interest outweighs the need to protect your privacy, we may process certain Personal data without obtaining your express consent if so permitted by law. In certain other situations, we may also process your Personal data without your consent if so required in accordance with applicable law. For more information, see the "Consent" section below. Where your Personal data is processed for the public interest, we base that on the potential benefits to (including the safety of) our customers and the general public.

PROPORTIONALITY

Volvo Cars will only process its customers' Personal data if it is adequate, relevant and necessary in relation to the purpose for which it has been gathered. We aim to anonymize your Personal data when a function or service can be achieved with anonymized data. If we combine anonymized or non-Personal data with your Personal data, it will be treated as Personal data for as long as it remains combined.

TRANSPARENCY AND SECURITY

Volvo Cars believes in being transparent about which Personal data we process and for which purposes. To us it is also vital to protect your Personal data since one of Volvo Cars' core values is to protect what is important to you. On request, Volvo Cars will provide customers with further information regarding our Processing and protection of your Personal data.

LEGAL COMPLIANCE

It is Volvo Cars' policy to comply with the applicable laws, rules and regulations governing privacy and data protection in each and every country where we operate. Where necessary, we will adjust our Processing of your Personal data as described in this policy to ensure legal compliance.

HELPFUL DEFINITIONS

The following terms, used throughout this policy, have the meanings set out in Regulation (EU) 2016/679 on the protection of natural persons with regard to the Processing of Personal data and on the free movement of such data.

  • "Data controller" means a natural or legal person, public authority, institution or any other body which alone or jointly with others determines the purposes and means of the Processing of Personal data.
  • "Data processor" means a natural or legal person, public authority, institution or any other body which processes Personal data on behalf of the Data Controller.
  • "Personal data" means all information relating to an identified or identifiable physical person ("registered"). An identifiable physical person is a person who can be identified, directly or indirectly, particularly with reference to an identifier such as a name, identification number, location details, an online identifier or via one or more factors that are specific to the physical, physiological, genetic, mental, financial, cultural or social identity of the physical person.
  • "Processing" means any operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, limitation, erasure or destruction.

In addition, Volvo Cars defines:

  • "Sensitive Personal data" as Personal data that is likely to cause harm or particular concern to the data subject if disclosed. Examples of such data are: Specific Personal data categories (as defined below), credit card number and other financial information about the person registered, personal ID number and location details.
  • "Special categories of data" means Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the Processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.

DATA COLLECTION

You may provide us with information about you or your vehicle when utilising Volvo Cars' services in or outside a vehicle or in other contacts with Volvo Cars, for example through our websites or customer centres (in this context, please note that phone calls may be recorded, with your consent, for quality assurance purposes). We may also obtain such data from our authorised dealers and repairers and other third parties. Such data ("Customer-provided personal data") may include:

  • Your contact information (name, address, telephone number, email address, etc.);
  • Demographic information (age, marital status, household composition, etc.);
  • Vehicle information (vehicle identification number (VIN), model, date of purchase, service history, etc.);
  • Location data generated by your activities (navigation assistance, search queries, location sharing, etc.); and
  • Data pertaining to your purchase and use of our products and services (customer preferences and settings, purchase history, Volvo ID, etc.).

Your vehicle will also automatically collect data relating to the vehicle and its surroundings, primarily of a technical nature and not directly related to you as a person. Such data ("Vehicle-recorded data") is typically connected to the vehicle identification number (VIN) of the vehicle and may therefore be traceable to you. Vehicle-recorded data may include:

  • Safety information (whether airbags or belt tensioners have been triggered, whether the doors and windows are locked or open, etc.);
  • System functionality status (of the engine, throttle, steering, and brakes, etc.);
  • Driving data (vehicle speed, brake and accelerator pedal use, steering wheel movement, etc.);
  • Location data (the position of the vehicle in case of an accident, etc.); and
  • Surroundings data (temperature outside the vehicle, images, etc.).

Information about certain Vehicle-recorded data is also included in the Owner's Manual.

We are particularly careful and apply additional measures if and when collecting and Processing Sensitive Personal data, as required by applicable law. For avoidance of doubt, it is noted that applicable law may require other kind of data to also be treated as Sensitive Personal data.

NOTICE

Where reasonably practical or as required by applicable law, we will, in collecting or registering your Personal data, provide you with (i) specific information as to the purposes of the Processing of your Personal data, (ii) the identity of the Data Controller, (iii) the identities of any third parties to whom the data may be disclosed and (iv) other information which may be necessary to ensure that you are able to safeguard your rights. The above information may, for example, be provided when you purchase a vehicle, in the vehicle's infotainment system, in mobile applications developed by Volvo Cars, at www.volvocars.com or otherwise in an agreement which you enter into with Volvo Cars.

CONSENT

Where reasonably practical or as required by applicable law, we will obtain your consent prior to collecting or using your Personal data. The request for your consent will be clear and specific and provide you with a reasonable basis with which to make your decision. We will never take your consent for granted. Instead, we will make sure that you can actively consent in a clear and transparent manner. Your consent is voluntary and may always be revoked, for example by terminating a particular service or contacting Volvo Cars at the address indicated in the "Information and Access" section below. If you do not give your consent, it may not be possible to use services or parts of services.

COLLECTION AND PROCESSING OF PERSONAL DATA WITHOUT CONSENT

The collection and use of Vehicle-recorded data may be necessary in order for (i) technicians to diagnose and rectify faults in vehicles during the service and maintenance of vehicles, (ii) Volvo Cars product development, for example enhancements of the vehicles' quality and safety features, (iii) managing Volvo Cars' warranty undertakings and (iv) fulfilment of legal requirements. When collecting or using Vehicle-recorded data for these purposes, and for similar legitimate interests pursued by Volvo Cars, we will generally not seek your consent unless this is deemed necessary in the individual case or required by applicable law.

DATA CONTROL

Volvo Car Corporation (a Swedish legal entity with corporate registration number 556074-3089) is responsible for research and development of new and current car models, and also for certain global services offered to customers. Volvo Car Corporation is the Data Controller for the Processing of all Personal data processed within the scope of the services provided by Volvo Cars and is also responsible for monitoring the quality of cars and any potential safety recalls.

Each national sales company within Volvo Cars is generally responsible for marketing, sales and customer relations as well as market specific services in its market. The national sales company are data controllers for the Processing of Personal data taking place for these purposes. In markets without a national sales company, an importer usually has the same responsibility as a national sales company. Therefore, the importer is the Data Controller in these instances. Volvo Cars emphasises the observance of strict rules concerning data protection in its contact with authorised dealers and workshops. Please note, however, that Volvo Cars and its external authorised dealers and repairers are separate legal entities and that we are generally not responsible if such dealers and repairers do not follow applicable laws. If you have questions regarding your dealer's or repairer's use of your Personal data, please contact the dealer or repairer directly.

THIRD PARTY APPLICATIONS

You may access applications another services linked with the car but provided by a third party, which may, for example, require transmission of location data and other Vehicle-recorded data to this third party. Volvo Cars is not responsible for the collection or use of Personal data in applications or services provided by a third party, and recommends that you carefully review applicable terms for (and any integrity policy related to) such applications or services before you use them. If you have questions concerning a certain third party's use of your Personal data, please contact the third party directly.

DATA USE

The Personal data which Volvo Cars collects about you and the vehicle will be used:

  • To provide you with products and services, including to verify your eligibility for certain purchases and services as well as to offer you enhanced offers and experiences;
  • To inform you of updates to, or changes in, our products and services, including but not limited to changes to our terms and conditions and policies;
  • To inform you of new products, services and events;
  • To provide vehicle support and services (warranty service, recall information, etc.);
  • For product development purposes, for example to improve vehicle performance, quality and safety;
  • To evaluate and improve our offering to, and communication with customers;
  • To comply with legal requirements or lawful authority requests;
  • To inform you about our products and services and identify those that may be of interest to you;
  • To carry out market research; and
  • For analysis and customer profiling purposes (online and social included) done by ourselves and our chosen suppliers.

For most Processing acts, you are able to terminate our use of your Personal data by updating your preferences, terminating a particular service, revoking your consent to the Processing by contacting Volvo Cars at the address indicated in the "Information and Access" section below or as otherwise instructed by us. However, and unless otherwise follows from applicable law, you may generally not opt out of the Processing of your Personal data:

  • In relation to certain acts of collection and further Processing of your Vehicle-recorded data relating to safety, quality and product improvement;
  • Which we perform in order to send you important notices, such as changes to our terms and conditions and policies or in case of product recalls; and
  • Which we perform in order to comply with our legal obligations.

RETENTION

We will only retain your Personal data for as long as it is necessary to fulfil the purposes outlined in this policy or the purposes of which you have otherwise been informed. This means that when you have consented to our Processing of your Personal data, we will retain the data for as long as the customer relationship lasts (and, where applicable, until the expiry of the warranty period) or until you withdraw your consent. If you have revoked your consent, we may nevertheless retain certain Personal data for the period required in order for us to meet our legal obligations and defend ourselves in legal disputes. If we have not received your consent for Processing, the data will only be retained to the extent we are permitted to do so by law.

DATA QUALITY

When we process your Personal data, we strive to ensure that it is correct and up to date. We attempt to delete or correct Personal data that is incorrect or incomplete. For more information regarding your right to ensure the accuracy of your Personal data held by us, please see the "Information and Access" section below.

INFORMATION AND ACCESS

As stated in the "Notice" section above, we may provide you with specific information concerning our Processing of your Personal data when collecting or registering such data. Once per year you have the right to request, and receive free of charge, information on (i) what Personal data relating to you that we process, (ii) where the Personal data is collected, (iii) the purpose of the Processing, and (iv) the recipients or recipient categories with which the Personal data is shared. Requests for such information must be made in writing and be signed by you personally, and include information on the name, address and ideally the email address as well. You are also entitled to request that we correct, block or delete any incorrect information related to you. Requests should be sent to the legal entity stipulated in the end of this document. Your requests will be dealt with in a prompt and proper manner. Requests to delete Personal data will be subject to any applicable legal requirements. Where the applicable law provides for an administrative fee for complying with such a request, such a fee may be charged by Volvo Cars. In addition, you may be able to access an overview of certain customer-provided Personal data held by Volvo Cars, and correct or update your information, by logging in to the Volvo Cars consumer portal account, or a similar service offered in your local market.

SECURITY

Volvo Cars strives to implement appropriate technical and organisational measures in order to protect your Personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of Processing. We aim to ensure that the level of security and the measures adopted to protect your Personal data are appropriate for the risks presented by the nature and use of your Personal data.

DISCLOSURES TO THIRD PARTIES

Volvo Cars may share your Personal data:

  • Among Volvo Cars units
  • With Volvo Cars authorised dealers and repairers, for the purpose of distributing product and service offers and other communications to you; and
  • With other business partners for the purpose of distributing product and service offers and other communications to you or for research and development purposes;
  • In connection with the sale or transfer of a Volvo Cars entity or its assets;
  • As required by law, for example in connection with a government inquiry, dispute or other legal process or request; and
  • When we, in good faith, believe that disclosure is necessary in order to protect our rights, for example in order to investigate potential violations of our terms and conditions or to detect, prevent or disclose fraud or other security issues.

A Volvo Cars entity being the data controller of your Personal data will, as a general rule, only disclose your Personal data to a third party if it has received your consent to do so. However, if permitted by law we may share your Personal data without your consent, unless we consider your consent necessary in the individual case or your consent is required by law, in the following situations:

  • Situations in which disclosure is required by law; and
  • Situations in which disclosure is necessary for the purpose of a legitimate interest pursued by Volvo Cars (for example in order to protect our legal rights, as described above).

DATA PROCESSING ON OUR BEHALF

We restrict access to your Personal data to Volvo Cars' employees and suppliers who need to use the information in order to process it on our behalf, and who are contractually required to keep your Personal data secure and confidential. We aim to choose the option for data processing services that best safeguards the integrity of your Personal data towards any third party. Some of these processing activities might be performed outside of the EEA under a specific legal basis as required by national law.

MARKETING

We will not sell or trade your Personal data with third parties unless we have your consent to do so. We will not share your Personal data with third parties for their marketing purposes, unless we have received your consent for such disclosures. If you have provided such consent, but wish to stop receiving marketing materials from a third party, please contact that third party directly. We may provide you with information regarding new products, services, events or similar marketing activities. If you wish to unsubscribe to a particular e-mail newsletter or similar communication, please follow the instructions in the relevant communication. You may also use your Volvo Cars consumer portal account, or a similar service offered in your local market, to opt out of specific types of communication from Volvo Cars and to change previously submitted preferences.

WEBSITES AND COOKIES

In general, you can visit Volvo Cars websites without telling us who you are or revealing any information about yourself. However, to be able to provide you with certain services or offerings, we often need to record certain items of Personal data such as your name and email address. We may also collect (by means of cookies) anonymous information on how you have used our websites prior to such recording. This information will be helpful to us in order to improve our websites or marketing. All Volvo Cars websites open to our customers include information concerning our use of cookies. For certain countries there is also an online procedure for accepting or declining cookies. For more information regarding our use of cookies, please consult the local information regarding cookies published for your country under www.volvocars.com.

CHANGES

Volvo Cars reserves the right to amend this policy from time to time.

MONITORING

As a result of legal requirements, we have to monitor how our system works, including the cars we have produced. This means that we collect sample data from cars.

CONTACT DETAILS

To exercise your rights, e.g. to obtain information or access to Personal data which we Process, you must contact the Volvo Cars unit responsible for Processing (see under "Data control" above).

Data protection representative:

17w26 - Support site - email adress to avoid SPAM

Volvo Car Corporation, Avd 50090, HB32 405 31 Göteborg

Volvo Cars New Zealand c/o- Scandinavian Vehicle Distributors Ltd PO Box 62 527 Greenlane Auckland 1546 New Zealand Phone: (09) 526 2727

Published 19/09/2017

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